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Customer Service Representative
Lee Hayes - Office Manager Resume Simple
I am a highly motivated, detail oriented, and results-driven professional with over 20 years of experience in the healthcare industry. I have extensive experience in the medical field.
responsible, operations, insurance, reconciliation, training, billing, claims, medical records, therapy, medical
insurance, medicaid, allscripts, service, front desk, operations, responsible, surgery scheduling, administrative, community outreach, scheduling, training, kronos, reconciliation, collection, clinical, billing, hospital, organization, efficient, patient, payroll, medical records, cash, medical
Managed all aspects of operations including billing, insurance claims, and medical records. Developed and implemented training programs for new employees.
Responsible for the reconciliation of all therapy services and other related information. Reviews and maintains the appropriate records for the billing department.
Provide assistance to residents with activities of daily living. Perform physical therapy, such as: bathing, grooming, dressing, etc.
Maintain and manage all aspects of the clinic and the practice. Manages the practice's operations and maintenance of the department.
Ensure that all customer service and satisfaction goals are met and exceeded. Provide support to the management team in the development of the company policies and procedures.
Maintain and monitor the quality and integrity of the department. Ensure that all policies and procedures are followed and in compliance with state and federal laws.
Larkin Community Hospital
I was also involved in the billing, coding, insurance verification, and clinical practice. Developed and implemented a new EMR system for the practice.
Responsible for all aspects of the practice management, including but not limited to: scheduling, billing, insurance reconciliation, and payroll.
Maintained administrative and patient care operations, including billing, coding, and insurance verification. Managed the training of new staff.
Managed front desk operations including patient registration, billing, insurance claims, and customer service. Ensured all clinical documentation was completed and submitted.
Managed and maintained all clinical documentation and billing information for the practice. Provided medical records and insurance information to the appropriate provider.
Maintained accurate billing and coding documentation for all clinical and insurance carriers. Ensured proper filing of patient charts and submitted to appropriate staff.